Shipping Policy

Shipping & Delivery

All shipments have a processing time of 48 hours for express orders and 72 hours for regular orders. This excludes weekends and U.S. holidays. However, we will try our best to ship orders out as quickly as we can.

Our daily shipping cutoff time for express orders is at 3 PM Pacific Standard Time (PST) and 4 PM PST for regular orders. We process orders from 8:30 AM PST - 4 PM PST from Monday to Friday. No orders are processed on weekends and U.S holidays.

If we are unable to ship to your destination, a notification will be indicated at checkout. If it is a temporary pause, we are working closely with the State to resume sales as soon as possible. Please check in with us in a few weeks as our shipping options will be made more available weekly.

Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations.

Track Order

Once your order ships, you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.

International Delivery & Duty Tax

When shipping internationally it is important to know that the end customer is importing the product, and will therefore likely have to pay duties/taxes. Each country has its own set of rules which change often and are assessed at the port of entry by a customs officer. Because duties are paid by the end customer, each international customer will have a different experience purchasing our products and should be aware of the increased end price of the product. Keep in mind (although these situations are rare), depending on the destination country and the product shipped, it is possible that the product can be sent back to the shipper. If the customer refuses to pay these duties/taxes at the time of delivery, they are responsible for the return shipping costs to have the order sent back to us. If we are forced to pay these costs, they will be deducted from the total refund back to the customer for the returned order.

Contact us:service@tubbytiger.com