Refund Policy

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Note: Purchases cannot be changed or canceled once submitted.

For Defective, damaged, or incorrect items:

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or a full refund for the item, as described in our Refund Procedures.

Contact us at +1(949) 491 5713 to speak to a Customer Service Representative to initiate your return or send an email to our service@tubbytiger.com.

You must have purchased the item from us at https://www.tubbytiger.com/ or within 24h of the date upon which we provided the item to the carrier for shipment to you.

Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

A refund will only be issued when a replacement is not available for damaged or defective

Your refund will be in the form of payment used for the purchase.

The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.

Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Contact us at +1(949) 491 5713 to speak to a Customer Service Representative to initiate your return or send an email to our service@tubbytiger.com.

Warranty and Support

TubbyTiger warrants its products for 1 year after the date of purchase. Defects due to faulty materials and workmanship will be replaced at tubbytiger's expense provided that convincing proof of purchase in the qualifying period is provided. The use of unauthorized replacement parts will void this warranty.

Warranty Exclusions

What is not covered under warranty?

Damage caused by the use of unauthorized replacement parts or unauthorized scaler tips.
Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
Normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.

Contact Information

www.tubbytiger.com
service@tubbytiger.com